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Candela Laser Repair in Kelowna & Vancouver

Canada IBS is an independent repair specialist for Candela aesthetic laser systems, serving clinics across Kelowna, the Okanagan Valley, and Greater Vancouver. With 15+ years of hands-on experience, we diagnose and repair Candela devices on-site, by mail-in, or through remote video support — so your treatment schedule never stops.

Candela Systems We Service

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GentleLASE

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Gentle Mini

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GentleMax Pro

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GentleYAG

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AlexTriVantage

Common Candela Laser Service Issues

  • Calibration failures

  • Flashlamp and laser head issues

  • Fiber and optical path problems

  • Cooling and water circulation faults

  • Power supply and high-voltage problems

  • Interlock and safety faults

  • Handpiece and delivery system problems

  • Error codes

  • Poor or unstable laser output

  • Preventive maintenance

  • Water quality related failures

  • We diagnose a wide range of Candela system faults, from calibration and optical issues to cooling, power supply and control-system problems

Our Service Process

1. Initial Assessment
Send model, serial number, photos, error codes and videos.

2. Remote Diagnosis
We review the symptoms and determine whether remote troubleshooting is possible.

3. On-Site or Workshop Service
Depending on the equipment and fault, service may be performed on-site or at our workshop.

4. Repair & Testing
Repair, replacement, calibration checks and operational verification are completed as applicable.

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Service Areas

Canada IBS is based in Kelowna, British Columbia, and serves clinics and aesthetic businesses throughout the Okanagan. Scheduled on-site service is also available in Greater Vancouver, including Vancouver, Burnaby, Richmond, Surrey and surrounding areas.

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